The team conducted an 8-week rapid assessment built on stakeholder interviews, deep Stars knowledge and algorithmic based data analysis. Solutioning was oriented around redefining roles and responsibilities and creating governance oversight to drive awareness and accountability across the program. We leveraged data insights to identify measures with the greatest impact to overall performance and created measure-specific interventions accordingly.
A major facet of our recommendation was the overhaul of the HEDIS/Chart Chase season, with improved governance and reporting capabilities to better direct resources and maximize performance. Secondly, we managed the delivery of member outreach campaigns, targeted to specific populations of need and strategically positioned throughout the year.
Finally, our team delivered a Stars Transformation playbook summarizing key findings and recommendation charters detailing next steps and milestones. We implemented our recommended solutions across multiple Stars domains, prioritizing HEDIS and CAHPS, stood up effective governance practices and facilitated realistic measure level goal setting to support execution and enable performance improvement.
